Regards,
Draught Pro Team
There are only two reasons companies hesitate to make big promises; either they’re afraid they can’t deliver, or they can’t be bothered. We prefer to challenge the status quo when it comes to designing and installing custom draught systems. We make big promises, and we keep them.
OUR REPUTATION is the most valuable thing we own.
If we design a draught beer system to ‘wow’ you, saving staff and bartenders time, or reducing on-site maintenance costs – we’ll show you how and why it works. If we go out on a limb to meet a tight timeline, you can bank on the fact we’ll move heaven and earth to meet it. And, if you challenge us to design a system that sets a new standard in terms of creating a unique customer experience, we guarantee it will also make you more profitable than the system you use today.
After 25 years of servicing, designing and installing draught beer systems, we’ve developed standards and practices that we refuse to compromise. For example, we won’t use inferior equipment just to win a job contract. It’s that kind of short-term thinking that always costs customers money after the installer is long gone. Another Draught Pro non-negotiable is what we call our ‘Left to Right Approach’ – a design strategy we’ve developed that maximizes efficiencies behind the bar.
The fact that we continue to service more than 90% of our own Draught Pro installs after all these years, speaks volumes to the importance we place on partnerships and customer loyalty. We consult, listen and work to integrate client ideas – but we refuse to lower our customer service standards.
That’s a promise we made to ourselves a long time ago.
There are only two reasons companies hesitate to make big promises; either they’re afraid they can’t deliver, or they can’t be bothered. We prefer to challenge the status quo when it comes to designing and installing custom draught systems. We make big promises, and we keep them.
If we design a draught beer system to ‘wow’ you, saving staff and bartenders time, or reducing on-site maintenance costs – we’ll show you how and why it works. If we go out on a limb to meet a tight timeline, you can bank on the fact we’ll move heaven and earth to meet it. And, if you challenge us to design a system that sets a new standard in terms of creating a unique customer experience, we guarantee it will also make you more profitable than the system you use today.
After over 30 years of servicing, designing and installing draught beer systems and Nespresso coffee machines or providing beverage gas, we’ve developed standards and practices that we refuse to compromise. For example, we won’t use inferior equipment just to win a job contract. It’s that kind of short-term thinking that always costs customers money after the installer is long gone. Another Draught Pro non-negotiable is what we call our ‘Left to Right Approach’ – a design strategy we’ve developed that maximizes efficiencies behind the bar.
The fact that we continue to service more than 90% of our own Draught Pro installs after all these years, speaks volumes to the importance we place on partnerships and customer loyalty. We consult, listen and work to integrate client ideas – but we refuse to lower our customer service standards.
My focus is creating a positive experience for every customer, ensuring that when I leave they're satifisfied. The customer is not the only reward as I enjoy being part of a supportive and respectful team. Even though we work independently most of the time, the camaraderie and shared commitment to excellent customer service drive us forward. I take pride in handling detailed projects, connecting with customers and knowing that each interaction ends with their confidence in our work.
I love working with my hands. Whether I'm playing guitar at a local pub or repairing the draught system in that same pub. I truly love the camaraderie with Draught Pro and woriking with this team!
The work we do here never gets old. Over the years I’ve done my share of installs and I can honestly say I’ve loved almost all of them equally. Some systems were trickier than others, more than a few blew me away with their scope and vision, while many were just plain challenging. What rocks my world? It’s been almost ten years working at Draught Pro, and I’m still learning.
I took apart almost every appliance my mom ever owned, and in a unique way it helped me appreciate how business engines need to work. Sure we design and install custom draught beer systems, and work with pit-crew precision to keep them flowing – but that’s not why we exist as a business. Under the hood we exist as a service company for one reason, “to accelerate bottom line growth” for customers. For me, it’s the one outcome that truly defines ‘remarkable service’.
Beer was everywhere. I was drenched. Even when something goes wrong the most important thing for me is doing what it takes to put a smile on people’s faces. When I got to the campus bar to respond to the call it was absolute chaos – so I did what I always do stay calm, get in there, figure it out, and handle the problem.If there’s one thing I’ve learned at Draught Pro it’s that there’s nothing that can’t be fixed. The key is jumping in and getting to work.
I take care of our front line, by eliminating back-end frustration. 30 years ago I learned an important lesson about customer service working as a car detailer at my uncle’s dealership. The work you do behind the scenes needs to focus on one thing – doing the unexpected to ‘wow’ a teammate or customer. Since then I’ve gone from a wash bay, to working behind a desk – but the attention to detail that’s required – is as important as ever.
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